If we are not able to resolve your issue at this level then it will be escalated to the appropriate team for processing.The University of West Georgia, in coordination with Microsoft, is now offering Office 365 to all Faculty, Staff, and currently enrolled full-time students. This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties. Our calling center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools. Reach out to the IT Support HelpDesk for assistance with all of your technical needs. Choose a tile to go to the app or service that you want to use. Using the app launcher, you not only see what all is available to you, you can use it navigate around in Office 365. One good way to navigate between your apps and services is by using the Office 365 app launcher. Take a few minutes to look over the following material to learn more about how to install office on your personal computer and how you can use OneDrive to improve your campus collaborative experience. O365 comes with a ton of new functionality.Other Email Clients – Manual IMAP settings (Limited support).Apple iOS- iPhone, iPad or Setup the Outlook App.This does require that you are enrolled in Okta MFA.When prompted, login with your TCU username and password.Current Faculty/Staff and Retirees will have access to TCU O365 (once everyone is transitioned over from the on-premise exchange environment).Alumni that graduated before January of 2013 will not have access to their TCU email account once they were no longer listed as an active student.Incoming students who never attended the university will lose access a few months after the beginning of their intended semester.Students (who graduate after 2013) get to keep the TCU email account for the life of the service.Students who leave the university and do no complete a degree will lose access to their email 12 months after their last semester at TCU.Alumni are considered students that completed a degree with the university.Current Students, Incoming Students, and Alumni that graduated after January 2013 will have TCU O365.Access to Microsoft Online with the ability and collaborate on documents live with others.Ability to download and install Microsoft Office on up to 5 devices for free.Access to Microsoft OneDrive with 1TB of online storage.During the transition there will be a period of time that our faculty/staff are either in the on-premise exchange environment or on O365. You will have access to email, online cloud storage, online collaboration services, and free downloads of Microsoft Office. In 2023, we will being transitioning all Faculty/Staff mailboxes over from an On-Premise Exchange environment to the Office 365 (O365) platform. Using Office 365, along with OneDrive, gives students access to everything they need with a consistent experience across devices. Office 365 (O365) is now available to all current TCU students and provides them with email, cloud file storage, collaboration services, and free downloads of the latest version of Office.
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